Answer Analytics (Dojo)
Read each question, its answer, and what the reader thought of it.
Answers ▸ Analytics in Dojo has two parts. The tiles at the top count answers and clicks. The Answer Logs list under them shows each question with its answer and sources.
Helpful and Not Helpful
Under each answer, a reader can select Helpful or Not helpful. Dojo counts these votes in two tiles, Helpful and Not Helpful. Select # on a tile to see the count, or % to see the rate.
The rate divides the votes by all answers in the time range, with or without a vote. As a result, the rate is lower than the share of votes.
A reader who selects the same button again clears the vote. Dojo then stops counting it. For what the widget sends, see Ask interactions.
Find a question
Type in Search questions or user ID and press Enter. Select Filters to show only questions with a tag, for example Helpful or Not helpful. Dedup shows a question once when a reader asked it more than once.
Download the log
Select the download button to the right of Dedup. The file has the questions that the list shows, with your search and filters applied. It is a CSV file.
To choose the columns, select the arrow next to the download button. Clear the columns that you do not need, then download.
| Column | What it holds |
|---|---|
| Question ID | The id of the answer. It links a row to the interactions for that answer. |
| Question | What the reader asked. |
| User ID, Anonymous ID | Who asked, from the data your site sends. |
| User Type | subscriber, registered, or anonymous. |
| Question Source | Where the question came from. |
| fq, Keywords | The filter that your site sent with the question, and the keywords that Miso found in it. |
| Answer, Sources | The answer, and the articles that it cites. |
| Followup Question | Whether the reader selected a suggested follow-up question. |
| Ads Click, Article Click | Whether the reader clicked an ad or a source article. |
| Organic Question, Generated Question | Whether the reader typed the question, or selected one that Miso suggested. |
| Helpful, Unhelpful | True when the reader's vote on this answer is that button. |
| Tags, Created At, Request Metadata | The tags on the row, the time of the question, and the extra data your site sent with it. |
| Feedback Comment | The text the reader typed in the feedback box under the answer. If the reader commented more than once, this is the latest comment. It is empty when there is no comment. |
The comment is only in the file. The list in Dojo does not show it.
Before a comment goes into the file, Miso replaces personal data that has a known pattern:
| In the comment | In the file |
|---|---|
| An email address | [email] |
| A US Social Security number, written 123-45-6789 | [ssn] |
| A phone number | [phone] |
| A run of more than 15 digits, for example a card number | [number] |
Names and street addresses have no fixed pattern. They stay in the comment.
What the log does not show
The log shows feedback that readers give in the answer widget. Feedback that readers send through a form on your own site does not come to Miso.
For answer volume by week and by user type, see Answer Metrics.
