Answers FAQ

Deployment FAQs

What counts toward metering?

Metering is when a user's usage of Answers counts toward a predefined limit or quota.

There are currently two kinds of actions for engaging with Answers:

• clicking on a pre-generated question (for example, Explore Questions and follow-up questions)
• submitting an organic query (for example, the user types a question)

Clicks on pre-generated questions do not count toward metering. All user types generally have unlimited usage of these.

Submitting an organic query counts toward metering. Miso handles it with the metering rules that you define for each user type (for example, anonymous, registered, or subscribed users).

An answer came back empty. Is that an error?

No. When Miso finds nothing relevant in your catalog, it returns 200 with finish_reason: "success", an empty sources array, and text that says it found nothing.

Check the catalog before you check your code. The usual causes are an upload that has not finished indexing, or a question outside your content. See Answer API.

Every user history endpoint returns 403. What is wrong?

User history is enabled per app. Until Miso turns it on, every endpoint on that page returns:

{ "message": "user history is not enabled for this app" }

This is a setting, not your key: the same key reaches the rest of the API. Ask your Miso representative to enable it. See User History.

How do I tell an update Miso wrote from a reader's question?

A generated update is appended to the thread as an ordinary turn, so it looks like any other question. Miso marks it in the answer metadata:

{ "metadata": { "miso_generated_by": "answer_update_monitor" } }

Test that field rather than the question text. See Answer Updates.